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Subject: Re: [DCHAS-L] Help request
Date: Tuesday, June 14, 2016 10:55:09 AM
Author: "Stuart, Ralph" <Ralph.Stuart**At_Symbol_Here**keene.edu> 		Next by Date:
Subject: Re: [DCHAS-L] Alertbox: Computer-Assisted Embarrassment
Date: Tue, 14 Jun 2016 15:50:33 +0000
Author: Brady Arnold

From: Frankie Wood-Black <fwoodblack90**At_Symbol_Here**GMAIL.COM>
Subject: Re: [DCHAS-L] Alertbox: Computer-Assisted Embarrassment
Date: Tue, 14 Jun 2016 10:14:40 -0500
Reply-To: DCHAS-L <DCHAS-L**At_Symbol_Here**MED.CORNELL.EDU>
Message-ID: CAEPFAxX+LpbDAdF2DmSVkoS3UaE8uAO+w_s2pPCvTXH6GiNY_g**At_Symbol_Here**mail.gmail.com
In-Reply-To <1218A05D-D890-4187-B641-142796C87DE5**At_Symbol_Here**me.com>


Loved the article - computer assistance sometimes makes things worse.

Some areas where computer assistance has caused big issues - alarm overload, we saw this as we moved toward computer controlled systems, you can add alert overload as well.

Then of course - there are the close urls - we all know the issues with mistyping a url and getting something completely different. And then of course there are the software models, reporting software, etc. where you can't get the appropriate information into the system because of the one size fits all situations.


Frankie Wood-Black, Ph.D., REM, MBA
Principal - Sophic Pursuits
NOTE - ADDRESS CHANGE - Mailing Address - PO Box 433, Tonkawa, OK 74653
Note - new email address effective March 15 fwoodblack90**At_Symbol_Here**gmail.com
or fwblack**At_Symbol_Here**sophicpursuits.com

580-761-3703

On Mon, Jun 13, 2016 at 1:00 PM, Ralph Stuart <rstuartcih**At_Symbol_Here**me.com> wrote:
I think that critical consideration of the social challenges of can be applied to safety tools as well....

- Ralph

https://urldefense.proofpoint.com/v2/url?u=https-3A__www.nngroup.com_articles_embarrassment_-3Futm-5Fsource-3DAlertbox-26utm-5Fcampaign-3D6e78a8a266-2DComputer-5FAssisted-5FEmbarrassment-5F06-5F13-5F2016-26utm-5Fmedium-3Demail-26utm-5Fterm-3D0-5F7f29a2b335-2D6e78a8a266-2D24110477&d=DQIFAg&c=lb62iw4YL4RFalcE2hQUQealT9-RXrryqt9KZX2qu2s&r=meWM1Buqv4IQ27AlK1OJRjcQl09S1Zta6YXKalY_Io0&m=rmjWXlExGfpcQwNfCPsZLjqP3-jnRLMCDRpparZIXDY&s=nkBuKXqb0UIIT-vPrryziZmt6JixHR0ilbHxjeH1ayc&e=


Nielsen Norman Group

Computer-Assisted Embarrassment

Computer systems shouldn't make us feel bad. But they often do. Contextual usability methods can help discover social defects in user experience.

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